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 Privacy Policy for Katie Mason Art 


At Katie Mason Art, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.

What information do we collect?
We only collect the information you provide to us when you make a purchase. This may include your name, email address, mailing address, and payment information.
We also collect information automatically when you use our website, such as your IP address, browsing history, and device information. We use cookies and similar technologies to collect this information.
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How do we use your information?
We use your information to process your orders, communicate with you about your purchases, and provide the best customer service we can. We may also use your information to send you marketing emails.
We do not sell or share your personal information with third-party companies, except as necessary to fulfill your orders or as required by law. We would then only use secure third-party services to process payments and ship orders.
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How do we protect your information?
We take appropriate measures to protect your personal information, including using secure servers, encryption, and firewalls. We also restrict access to your personal information to only those employees who need it to perform their duties.
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Your Rights
You have the right to request access to the personal information we have about you, and to request that we correct or delete any inaccurate information. You may also opt-out of receiving marketing emails at any time.
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Cookies
We use cookies and similar technologies to collect information about your use of our website. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
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Changes to this Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
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Contact Us
If you have any questions about this Privacy Policy, please contact us at katiemasonart@gmail.com or by completing the contact form on the contact us page on our website

Last updated: 1st July 2024

Refund and Returns Policy

Here's a sample refund and returns policy for your Pet Portrait and Wildlife Drawings/prints and other merchandise:

We want you to be satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving your item(s) to arrange a return or exchange. Please note that personalised items cannot be returned unless they are defective or damaged.

If your item(s) arrive damaged or defective, please contact us within 7 days of your order and we will be happy to replace for you.

Please note that all returns must be in their original condition and packaging. We reserve the right to refuse any returns that do not meet these requirements.

Thank you for choosing our products. We appreciate your business and hope you enjoy your purchase!

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If you have any other questions about this refund and returns policy, please contact us at katiemasonart@gmail.com or by completing the contact form on the contact us page on our website.

Customer Dispute Policy

As a Pet Portrait and Wildlife artist, we understand the importance of customer satisfaction. That's why we have a customer dispute policy in place to ensure that any issues or complaints are handled in a fair and timely manner. Our policy outlines the steps we will take to resolve any issues, including communication with the customer and finding a mutually agreeable solution. 
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 Here are the steps we take to resolve disputes:
- Communication: We will listen to the customer's concerns and work to understand the issue.
- Investigation: We will investigate the issue thoroughly to determine the cause and potential solutions.
- Resolution: We will work with the customer find a mutually agreeable solution to the issue.
- Follow-up: We will follow up with the customer to ensure that are satisfied with the resolution and to address any further concerns.
By implementing this policy, we aim to build trust and loyalty with our customers and provide them with the best possible experience.

If you have any other questions about this Customer dispute policy, please contact us at katiemasonart@gmail.com or by completing the contact form on the contact us page on our website.

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